Warranty stuff » Frame Paint/powder coating

I have just sent an email to BMW customer services so I don't want to discuss specifics just yet until I hopefully receive a favourable reply so other than the problems with the pannier frame rails which are well documented has anyone else had problems with the finish on the actual frame.

A few have had issues with rear frame, myself included, not seen any with pannier frame issues though, i ditched the BMW frames for shad, they look better quality finnish.

If your bikes under warranty BMW will change them with no argument.

Ged

It is the actual main part of the frame, I will post photos but I would like to give BMW a chance first.

Really poor finish on my pannier frames. Paint was badly scuffed after the first long trip with panniers fitted. Dealer said “oh dear that’s a shame but it’s just wear and tear”. I replied with a few comments that resulted in a “puma” case being raised against the complaint with BMW customer service. Customer Service responded with “we can’t really deal with this, it would be best speak to your dealer” and so the loop was complete!

The Dealer is 40 miles away and I can’t be arsed to take any more photos and write any more emails, so I just took them off in the end and sprayed them with Wurth satin black lacquer. Great finish and seems to be holding up at the moment.

Apart from the pannier rails (replaced under warranty), i have only noted poor paint (way too thin) on the centre stand.
Otherwise, all good after 2 years and 7,000 miles.

Well, my RS has corrosion at all rear parts of the frame where parts are welded or bolted. Additionally the housing of the "kardan" has bubbles in the powder coating coming from the edge and the holes for bolts. All this showed up at the end of second season (2016). Bike has not seen a grain of salt and never been driven in "winter" (well, winter here is mostly not winter with snow etc. as in other parts of Germany) but of course has been used during rain (while not nearly as often as earlier bikes). Unfortunately I could not care about this at once being in hospital for several months after an bike accident (not with this bike though). So the bike was brought to BMW in mid of 2017 (still during warranty). BMW was and is not willing to do anything. At first BMW told me this was caused by salt and not doing proper maintenance. After proving the bike had never been driven during "winter" and certainly not with salt on the streets and of course has been cleaned regularly and gotten all maintenance at my BMW dealer they had no further arguments but still deny any solution. My dealer can't understand BMW headquarter but is unable to help as he has to follow their instructions. I am still looking for an expert able to prove BMW's responsibility for the defects without demounting the bike completely and hand the parts to a material testing institute which will cost several thousand Euros. The corrosion at the rear frame parts in my opinion comes from the inside due to missing corrosion protection inside the tubes so the corrosion breaks out at the bolts or welding points. The bubbles in the powder coating seem to depend on missing adhesion at the edges of the powder coating and or missing adhesion to the housing at all.

Zitat von Boxerboy im Beitrag #5

---

Apart from the pannier rails (replaced under warranty), i have only noted poor paint (way too thin) on the centre stand.
Otherwise, all good after 2 years and 7,000 miles.

---

On my first RS I had loads of corrosion, rear bevel drive, centre stand, carrier frame, starter motor, and paint pealing off engine cylinders, all replaced under warranty at great expense to BMW on my new RS the centre stand again is looking very rusty (only 7k on bike) time for another claim grr

On 3rd year and no issues anywhere on mine, thank you very much. Now that we've jinx my bike, I will check back again in 6 months.

My rear frane was replaced under warranty because there was rust coming from the ibside of the tubes.

Just had the centre stand and pannier rails replaced under warranty.
Usual thing, lack of paint on the stand and rusty water inside the rails.

Rust on my centre stand, it's going to be checked on the final warranty check.
Report back when I find out more.
Took the bike and was told BMW have instructed dealers to touch up the paint on centre stand rather than replacing them.
They couldn't do it while I waited so agreed to replace it with a new one and even collected and returned the bike to me.
No complaints at all about the service.

Received call from the dealer to come over for centre stand replacement after i made complaints on the poor paint quality.
No news on the pannier racks.

After 5 “riding seasons” and 26,000 miles I finally got round to treating my centre stand to a fresh lick of paint.

Or Powder Coating to be exact.

Local chap was doing a satin black job the next day, so I said “that’ll do”.

Better than new.

Zitat von Boxerboy55 im Beitrag #14

---

After 5 “riding seasons” and 26,000 miles I finally got round to treating my centre stand to a fresh lick of paint.

.

---