Warranty stuff » Double Start

We've had the double tap start problem fixed on our bikes now and BMW USA agreed to pay for the software update. I think it's fixed :)
The last threes years I would check with the Kansas City shop whenever I was there if there was a fix yet to cure the problem of having to press the start button 2 times to start the bike.
This problem affected Debbie's bike more than mine.
Before the bikes went out of warranty there was no known fix.
When I was at the Iowa City open house in late May or early June the Tech mentioned the latest updates might have a fix in it for the double tap problem.
He said he would work us in when we returned for the Iowa Rally a couple weeks later.
The Tech told me to contact BMW Customer Relations to see if they would pay for it since we had the problem since new.
Our bikes went out of warranty this last winter.
Yesterday I got a call from BMW and they are sending me a check to reimburse the cost of the software update.
We've only done one trip since the update. Next week we'll be on the road 7 days and if all is good on that trip I'll say the problem is solved.

I normally don't take our bikes in for software updates.
The Tech told me there are not individual updates for certain problems. The computer checked the bike and sends everything to bring the bike up to date.
If you normally take your bike in for service you'll probably get this fix as part of the regular service computer update.
Keeping my figures crossed our is fixed, if not, at least it did not cost me anything to try.

The double tap problem is not a big deal, it's just annoying a modern engine does not start first try every time.

Dealing with BMW Customer Relations took a long time.
I've found that when dealing with things like this you have to remain patient and polite.
I had to do everything by phone calls and mail.
I could not email the representative directly.
Twice I mailed in our receipts to a central address and the rep never received them.
When mail didn't work she asked me to email the receipts to a central email address.
I could not email her directly.
When I emailed, she called the next day to say she had received the documents and a couple weeks latter called again to say a check would be sent.

I found a solution. If you hit the start button as soon as you turn the bike on it starts right up.

I have been complaining to my dealer for the past three years regarding this issue. It had gone away during the winter but returned again last month. The odd thing is that I never had a hint of the double-start when riding in Oregon. It was only when I returned to California and started using the state's premium smog gas again that it returned. I wonder how BMW finally fixed this problem?

How much do they charge for a firmware update? With my Zero I get free updates over the internet that I can download using a cell phone app with a Bluetooth connection to the bike without leaving my garage.

Zitat von Richard230 im Beitrag #4

---

How much do they charge for a firmware update? .

---

Zitat von RPL im Beitrag #3

---

I found a solution. If you hit the start button as soon as you turn the bike on it starts right up.

---

Zut alors!

Zitat von Lee im Beitrag #1

---

We've only done one trip since the update. Next week we'll be on the road 7 days and if all is good on that trip I'll say the problem is solved.

.

---

My '16 did this fairly often. Once I held the starter on for more than 5 seconds with no fire at all. Released the button, hit it again and it started instantly. My '17 just started doing this lately- 25,000 miles on the clock. WTF!
I might chalk this up to summer fuel blend, but I went through last summer without problems. Something in the program not turning the injectors on?

Frank

It is a mystery, for sure.

My 2016 has the dpuble-start issue so thought I'd add a gallon of VP T4 gas that I use in my dirt bike ....no ethanol, no lead, 100 octane... and guess what...It's started on the first try for the past 3 days...

I had similar double start issue for the last couple of months. Decided to replace the original battery with the bigger YUASA before looking into anything else. No more double start, problem solved.
Still running the same fuel grade though.

Zitat von Grumpy Goat im Beitrag #13

---

Zitat von dinez im Beitrag #12

---

I had similar double start issue for the last couple of months. Decided to replace the original battery with the bigger YUASA before looking into anything else. No more double start, problem solved.
Still running the same fuel grade though.

---

I think that you might have had a different double start issue. Mine has nothing to do with the battery because after I replaced the battery there was no change to the double start problem that happens in Summer in Texas. In the winter the bike starts instantaneously - I mean you almost just have to brush past the starter button and it fires up. Same battery but different gasoline blend.

On a separate but related note -- I have noticed that it has not had a double start in soome time now, though. It is not the instantaneous winter start, mind, but it starts without requiring a second attempt.

---

I'm getting this occasionally just post service at 30k. I've changed the plugs and air filter and the bike is otherwise running beautifully. I'm monitoring as it's not 100% of starts. Not had any software updates for a few years now.......