Off Topic » UPS Lost Shipment

Last Tuesday was a first for me, UPS "lost" a package sent to me. It was a pair of used Aerostich pants I purchased from a fellow in South Carolina. In any case, I was home the day of the claimed delivery at 3:06 PM and was sitting by the window which has a view of the claimed delivery/drop-off location, my front door. I don't recall hearing or seeing a UPS truck stopping at that time.

In any case, having received a text notification of the delivery, but not finding a package, I filed a lost package claim between 4 and 5 PM of that day. The following day, Wednesday, I received a phone call from a young woman with marginal command of the English language. She asked if I had checked with my neighbors. I told her I had and, in addition, didn't see/hear the claimed delivery. She claimed someone or the driver would be in touch to investigate. It's now the following Monday and I haven't heard a word from UPS and they've made at least one delivery to my house in the meantime.

Nowadays, you would think UPS could provide a GPS track of the truck and the driver's handheld device to easily locate the drop point. I was expecting to see that in rather short order. Instead, I've had silence.

Zitat von wessie im Beitrag #2

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presumably the seller paid for delivery and hopefully took out insurance?

over here, in this situation, I would expect the seller, who has a contact with the courier to make a claim for compensation and give me a refund.

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My daughter is the sole customer service representative for a company that ships Chinese kitchen junk via UPS and she is always complaining about their problems losing shipments to individuals. When that happens and UPS has no idea where the package went, she usually just authorizes the shipment of a replacement item to the customer without any additional charge. She also complains about shipments to countries like Germany and Canada where there can be fights over who has to pay customs fees, and in the case of Germany, the paperwork is not filled out correctly. When things like that happens the shipment either gets sent back to the sender or just disappears.

If you were dealing with a company selling a new item they likely would replace the item and send it out for free as a goodwill gesture. However, if you bought a one-off item from an individual, that likely won't happen and UPS could really care less if you and or the shipper are not big repeat customers. It isn't worth their time and effort to track down the package.

Three years ago I received a UPS delivery that was addressed to a home in my city located about 8 miles away. The following morning I got on my motorcycle and delivered it the the home myself. Last year I received another package that was miss-delivered and I walked a couple of blocks to the home and left it on their doorstep. Just a couple of weeks ago I had a package delivered by Amazon to my neighbor's home. When I saw the photo sent to me of the delivery that showed the package, I recognized the home's entry and walked over and picked it up. After that, what I did was to visit my local ACE hardware store and bought some stick-on house numbers and stuck large ones to my entry gate and placed smaller ones on my mailbox flap. Since then I haven't had any more delivery problems - yet.

If your package was miss-delivered to another home perhaps the person receiving it will be sympathetic and go to the effort of completing the delivery. But if the package was just lost by UPS in their system, or fell off of their truck, you are out of luck.

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Zitat von Richard230 im Beitrag #4

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My daughter is the sole customer service representative for a company that ships Chinese kitchen junk via UPS and she is always complaining about their problems losing shipments to individuals. When that happens and UPS has no idea where the package went, she usually just authorizes the shipment of a replacement item to the customer without any additional charge. She also complains about shipments to countries like Germany and Canada where there can be fights over who has to pay customs fees, and in the case of Germany, the paperwork is not filled out correctly. When things like that happens the shipment either gets sent back to the sender or just disappears.

If you were dealing with a company selling a new item they likely would replace the item and send it out for free as a goodwill gesture. However, if you bought a one-off item from an individual, that likely won't happen and UPS could really care less if you and or the shipper are not big repeat customers. It isn't worth their time and effort to track down the package.

Three years ago I received a UPS delivery that was addressed to a home in my city located about 8 miles away. The following morning I got on my motorcycle and delivered it the the home myself. Last year I received another package that was miss-delivered and I walked a couple of blocks to the home and left it on their doorstep. Just a couple of weeks ago I had a package delivered by Amazon to my neighbor's home. When I saw the photo sent to me of the delivery that showed the package, I recognized the home's entry and walked over and picked it up. After that, what I did was to visit my local ACE hardware store and bought some stick-on house numbers and stuck large ones to my entry gate and placed smaller ones on my mailbox flap. Since then I haven't had any more delivery problems - yet.

If your package was miss-delivered to another home perhaps the person receiving it will be sympathetic and go to the effort of completing the delivery. But if the package was just lost by UPS in their system, or fell off of their truck, you are out of luck.

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Last week I ordered a book from Amazon. On Friday I received a message from Amazon saying that the book was picked up by the carrier (I don't know which carrier) and would be delivered on Saturday. Then on Saturday I received a message saying that the delivery would be late and would be arriving either Sunday or Monday (yesterday). This morning I received a message saying that my package appeared to be lost, but it might still arrive sometime in the future. However, if I wished I could contact Amazon and receive a refund. Kind of makes me wonder if the carrier decided to keep my book or it was delivered to someone else and they have no idea where. Very strange as the tracking information indicated that the package was picked up by the carrier at a local Amazon warehouse. Where could it be now? And so it goes..... Round and around and where it stops no one knows.

Zitat von Richard230 im Beitrag #6

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Last week I ordered a book from Amazon. On Friday I received a message from Amazon saying that the book was picked up by the carrier (I don't know which carrier) and would be delivered on Saturday. Then on Saturday I received a message saying that the delivery would be late and would be arriving either Sunday or Monday (yesterday). This morning I received a message saying that my package appeared to be lost, but it might still arrive sometime in the future. However, if I wished I could contact Amazon and receive a refund. Kind of makes me wonder if the carrier decided to keep my book or it was delivered to someone else and they have no idea where. Very strange as the tracking information indicated that the package was picked up by the carrier at a local Amazon warehouse. Where could it be now? And so it goes..... Round and around and where it stops no one knows.

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I am kind of reluctant to take the refund option as the book that I ordered was a really good deal. It is a large bread baking recipe book that only cost $8, much less than any other similar book that was available. I bet if I tried to reorder it, the price would be a lot more. I will give the delivery a couple more days before asking for a refund and ordering the book again.

Zitat von Richard230 im Beitrag #6

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Last week I ordered a book from Amazon. On Friday I received a message from Amazon saying that the book was picked up by the carrier (I don't know which carrier) and would be delivered on Saturday. Then on Saturday I received a message saying that the delivery would be late and would be arriving either Sunday or Monday (yesterday). This morning I received a message saying that my package appeared to be lost, but it might still arrive sometime in the future. However, if I wished I could contact Amazon and receive a refund. Kind of makes me wonder if the carrier decided to keep my book or it was delivered to someone else and they have no idea where. Very strange as the tracking information indicated that the package was picked up by the carrier at a local Amazon warehouse. Where could it be now? And so it goes..... Round and around and where it stops no one knows.

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Zitat von Richard230 im Beitrag #8

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was a really good deal.

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Zitat von Mr. 36654 im Beitrag #10

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Zitat von Richard230 im Beitrag #8

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was a really good deal.

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That's the only time it has happened to us. Almost, like, it was too good of a deal, on second thought

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Zitat von Richard230 im Beitrag #11

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Zitat von Mr. 36654 im Beitrag #10

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Zitat von Richard230 im Beitrag #8

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was a really good deal.

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That's the only time it has happened to us. Almost, like, it was too good of a deal, on second thought

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I just looked up my order and discovered that the book that has been lost in transit, with 1200 bread baking recipes, cost less than $4 and was part of an order with free shipping. Maybe it was just too cheap to ship?

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I just checked the price of the book I ordered for $4 and it's price is now $16. So now I am beginning to wonder if the $4 price was a mistake and someone discovered that before it left the Amazon warehouse and canceled the shipment. If I don't receive the book this week I guess I will give up, ask for a refund and order it again the next time I need something from Amazon and need to bring my order up to $25 to get their free shipping.

Mr. 36654, how did you finally resolve your jacket purchase? Did you buy a jacket from a different source, or give up and are just waiting until you stumble across another good deal in the future?

Zitat von Richard230 im Beitrag #11

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Zitat von Mr. 36654 im Beitrag #10

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Zitat von Richard230 im Beitrag #8

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was a really good deal.

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That's the only time it has happened to us. Almost, like, it was too good of a deal, on second thought

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I just looked up my order and discovered that the book that has been lost in transit, with 1200 bread baking recipes, cost less than $4 and was part of an order with free shipping. Maybe it was just too cheap to ship?

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Zitat von Richard230 im Beitrag #13

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I just checked the price of the book I ordered for $4 and it's price is now $16. So now I am beginning to wonder if the $4 price was a mistake and someone discovered that before it left the Amazon warehouse and canceled the shipment. If I don't receive the book this week I guess I will give up, ask for a refund and order it again the next time I need something from Amazon and need to bring my order up to $25 to get their free shipping.

Mr. 36654, how did you finally resolve your jacket purchase? Did you buy a jacket from a different source, or give up and are just waiting until you stumble across another good deal in the future?

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