RE: Main dealer servicing - 2

Zitat von Icemanmike im Beitrag #15

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... thinking I should present bike back at the dealers in the morning.

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Dealer had the diagnostics out this morning and they think possible cause is throttle grip may have caused the issue.
They have ordered it and will let me know when its in stock.

Cant fault the dealers so far so good.

My RS is booked in for a service with my local franchised dealer next week. The one where I bought the bike 3 years ago and have had it serviced ever since.

I noticed the other day while washing the bike that one of the bolts which retains the engine bars was missing so I thought it would be a good opportunity to get that sorted out at the same time. In case it was a non-standard, non-off-the-shelf item, I thought it was worth emailing the service dept in advance just to ask them to ensure it was definitely available on the day (having had a bad experience in the past). I even located and quoted the part number of the engine bar.

I received no reply so a few days later followed up with a polite, "Just checking you received this email"?. No reply again, so phoned them yesterday. At the third attempt I got through to the service dept, and started to explain my issue. The guy interrupted "Oh yes, is that [freddyfruitbat]? Absolutely sir, don't worry about a thing, yes we ordered the bolt and it will be here when you bring the bike in."

Is it just me???

Zitat von Freddyfruitbat im Beitrag #18

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... Is it just me???

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Zitat von Ray im Beitrag #19

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Zitat von Freddyfruitbat im Beitrag #18

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... Is it just me???

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No. Not just you. It's infuriating. Why can't service providers (not just motor dealers) follow up with an answer to a query - especially when they've already got your business? It's not hard and it doesn't take up much time. It pays HUGE dividends in customer satisfaction, further business and referrals.

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I have a new RS, love the bike but the dealer service fees are over the top. They charged me $174.00 dollars to dispose of my used oil and brake fluid, the fluid was crystal clear, I checked it myself ! ! ! I will take it to another dealer for the next service and then forget the warranty and the rest.... not happy with the way BMW treats their customers....

Zitat von buellwinkle im Beitrag #21

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They charged me $174.00 dollars to dispose of my used oil and brake fluid,

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Zitat von Lee im Beitrag #22

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Zitat von buellwinkle im Beitrag #21

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They charged me $174.00 dollars to dispose of my used oil and brake fluid,

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Ouch. What state is this California?
I take my used motorcycle, lawn mower and snow blower to my car dealership.
They have two furnaces in the shop that burn used oil.

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Zitat von Richard230 im Beitrag #23

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Zitat von Lee im Beitrag #22

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Zitat von buellwinkle im Beitrag #21

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They charged me $174.00 dollars to dispose of my used oil and brake fluid,

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Ouch. What state is this California?
I take my used motorcycle, lawn mower and snow blower to my car dealership.
They have two furnaces in the shop that burn used oil.

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You sure couldn't burn used oil in California. You would be tarred, feathered and run out of town.

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Zitat von Lee im Beitrag #24

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Zitat von Richard230 im Beitrag #23

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Zitat von Lee im Beitrag #22

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Zitat von buellwinkle im Beitrag #21

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They charged me $174.00 dollars to dispose of my used oil and brake fluid,

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Ouch. What state is this California?
I take my used motorcycle, lawn mower and snow blower to my car dealership.
They have two furnaces in the shop that burn used oil.

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You sure couldn't burn used oil in California. You would be tarred, feathered and run out of town.

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They seem to burn clean. Next time I'm in there I'll ask the owner how it compares to natural gas.
Most homes in this area use natural gas.

Can you still burn wood in California?

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Zitat von Freddyfruitbat im Beitrag #18

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My RS is booked in for a service with my local franchised dealer next week. The one where I bought the bike 3 years ago and have had it serviced ever since.

I noticed the other day while washing the bike that one of the bolts which retains the engine bars was missing so I thought it would be a good opportunity to get that sorted out at the same time. In case it was a non-standard, non-off-the-shelf item, I thought it was worth emailing the service dept in advance just to ask them to ensure it was definitely available on the day (having had a bad experience in the past). I even located and quoted the part number of the engine bar.

I received no reply so a few days later followed up with a polite, "Just checking you received this email"?. No reply again, so phoned them yesterday. At the third attempt I got through to the service dept, and started to explain my issue. The guy interrupted "Oh yes, is that [freddyfruitbat]? Absolutely sir, don't worry about a thing, yes we ordered the bolt and it will be here when you bring the bike in."

Is it just me???

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i would just like to say i have nothing but praise for Allan Jeffries, if i had any issues i got answers pretty rapidly ie new frame etc