Off Topic » Visa card call scam

I had an upsetting experience last night. At around 10pm (I never get calls that late) I received a phone call from a woman with an Indian accent who said that she was from Visa security and claimed that they had just noticed a credit charge on my Visa credit card account in the amount of $400 on Amazon from an overseas country. I immediately said that I didn't make that charge. The woman then said that they would cancel my card and issue me a new one and that she would have her supervisor speak with me to confirm my card information. A guy with another Indian accent came on the line and read me my name and address and asked me to verify the information. He then asked me to provide my card number and expiration date. I did do that but then started to get cold feet and asked him why he needed the card number as I would think that Visa would already have that information in their files. He then told me that they were just the security office and would forward my information to my local bank to have them issue me a new card. That sounded slightly reasonable, until he asked for my three digit security code and if my card had my middle initial in my cardholders name. That was just too much for me and I said no way, you don't need that to cancel my card and to issue a new one. When he started to beg for the number, I told him that I would immediately call my bank directly and cancel the card myself. That was when the phone went "click" and the line went dead. I then got on the phone and called my bank directly who canceled my card and they are going to send me a new card within a week. However, I did notice that he asked for my entire credit card number and expiration date, but not the security code.

That call was quite convincing, except for the Indian accents. You could even hear a bunch of office noise in the background, with people apparently on other calls. They mostly followed the same format of a real security call that I have received in the past from Visa when I made a couple of purchases from England and from Denmark (when I bought a Booster Plug). So heads up if you get a similar call. Especially if the caller has an Indian accent.

Simple steps.

When in doubt (and you should always doubt), hang up, call the number on your card and ask to speak to anti-fraud unit. If there's something going on, they will know. Normally, credit card companies never call you about such issues. You'll get a letter or they will freeze your account. The most "instant" notice you get is if you sign up for it.

Unless I recognize the number (caller ID), I never pick-up the landline.

Me too - I only keep the landline for broadband and because aged parents want to call a landline, I don’t pick-up any other calls.

Zitat von wessie im Beitrag #5

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Zitat von Mr. 36654 im Beitrag #4

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Unless I recognize the number (caller ID), I never pick-up the landline.

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same here. I only have it to provide a wire from the Fibre to the Cabinet box on the end of the cul de sac for Broadband. I have one friend who insists on ringing me via this line so he sends a message via Facebook before he calls.

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Zitat von Mr. 36654 im Beitrag #4

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Unless I recognize the number (caller ID), I never pick-up the landline.

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My credit card will text me if they question a charge and I only need to reply back yes or no.
If I get a email from my credit card company that has a link I never use that link. I go to my computer to access the website or call the number on my card.

Zitat von Lee im Beitrag #8

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Zitat von Mr. 36654 im Beitrag #4

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Unless I recognize the number (caller ID), I never pick-up the landline.

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Same here.
A lot of numbers and names are spoofed now, so even if I know the person I don't pick up if I don't think they would have a reason to call me.
If the name and number is real on the ID and I don't pick up they can leave a message.
Now that I'm close to age 65 I probably get 10 calls a day on my land line from names that look like medicare, insurance or whatever. I'll probably give up the land line.
I also don't answer my cell if the number is not in my contact list.

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I worked in India call centre training of my replacements as the british company outsourced the work. see Infosys Pune images just like any worldwide technical centre, not some 3rd world call centre.
Trying to be polite on site but also explaining that many UK areas the only contact with an "Indian caller" could be that persons only interaction with a foreigner so expect trust issues. (Even though these fake call centres could be in India, Pakistan, Bangladesh etc.) This is the result of so many fake call centre calls here from non-Amazon, banks, bt call centres et al.
Getting past that first point of contact, even though the customer was calling 'us' we still got doubt and requests for an english call centre.
Best advice I can give is to confirm 'their name' and either it will be Indian names whatever they are ie. Reshma, Seema, Jupiter who I worked with! or Rickie, Michael or Gordon where they picked a name off british tv as part of their language course (true) - just ask for their own name please, it confuses them straight away.
Do Not Call Your Bank for at least 10 minutes - they have been known to hold your landline (uk the caller holds the circuit) and send a false dial tone to you - result - you call 'your support' but it is still the caller and you then answer your security questions, your details, your account and then you lose!
Take the above advice, use another phone, use you computer for account access and unfortunately you will be another person added to the list who treat an Indian accent with doubt.
I had a great time there and was lucky my visit included Aug 15th Independance Day Celebrations at work and I have never seen so many beautiful Indian women, dressed like models, celebrating in one place (must be a reason that country has won miss world/universe etc so many times)

Schoolboy scam call.

I haven’t had one for a while.

I like to rip the caller a new ass hole whenever I get the chance.

I call it a Win if he/she slams the phone down in despair as I wind them up and tell the to FRO !

This was the first call like that I have ever had. I only have a Snoopy push-button land line phone, so no ID. And I only check my cell phone once a month to listen to the one Asian language robo call that I receive and then I recharge the phone. I have it connected to an old message machine and all of these type of calls hang up when they hear the beep. This time though, I had the message machine turned off because it was late at night and I have never received a robo call after 8:30 pm. However, a couple of years ago I did receive a real Visa fraud office call at night which sounded just like this one. It sure sounded authentic for a while, but after a few minutes, I started to get the message that I was speaking to a boiler-room scammer and he hung up before I could when I refused to give him my security code. What bothers me is that they had my name, address and telephone number. They probably knew how old I was too. At 76 I really have to watch out for calls like that, hence the message machine. But now I am ready if I ever get another call like that again. This morning I filed an incident report with my city's police department in case this is part of a trend in town. We have a lot of senior citizens who might not be as critical as I am. (I tend to be a "glass half full type of person".

Snoopy phone.JPG - Bild entfernt (keine Rechte)

Zitat von Mr. 36654 im Beitrag #10

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This year is my first being at home during the day. I'm completely astounded by the volume of spam calls. And, I ain't 65..........

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