RE: Dynamic Motorrad LED turn signal bulb problems. - 3

Following my latest bulb failure, I've sent 3 emails to Dynamics Motorrad notifying them that I'll be returning the failed bulb for warranty replacement and asking for acknowledgement. Based on experience with various companies, I've learned that "acknowledgement" of an incoming shipment helps avoid the mailroom sorting the incoming mail to the trash can. Sadly, there has been no response to my emails, so I'll just drop the package in the mail and hope for the best.

Sorry to hear you're also going through this. When mine went and I returned it, I can't prove but I believe is was lost in the shuffle and not terribly important to them. I had to email them with tracking numbers proving that I knew they'd received it before they acknowledged receiving it and providing tracking information for the replacement bulb. Good luck.

Zitat von Davidnapo im Beitrag #32

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Sorry to hear you're also going through this. When mine went and I returned it, I can't prove but I believe is was lost in the shuffle and not terribly important to them. I had to email them with tracking numbers proving that I knew they'd received it before they acknowledged receiving it and providing tracking information for the replacement bulb. Good luck.

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I have another one going south on me. I took a nice, long ride today. I got caught at a long light and the signal indicator started flashing rapidly and the warnings lit up on the dash. This time it is very intermitant. I'll have to keep an eye on it but I think I'm going to see who else makes them aftermarket. It cost nearly as much as a bulb to return it last time. At least they sent me two replacements. Frustrating!

For what it's worth, I had a Weiser turn signal fail - initially intermmitent - with replacement under warranty.

The bulb died today. I checked my records. This is the replacement bulb I installed in early July. The three LEDs on the back of the bulb are dead. The rest hyper flash and the error code lights on the dash board. We'll see how long the second replacement lasts. After that, I'm done with them. Yes, the replaced the bad one and with 2 units. They were pretty slow about it and virtually no communication. The postage to Canada is so high for a return that it's just not worth it. Amazon has a couple replacements now that are about a 1/3 the cost of the Dynamic Motoradd bulbs and are supposed to be Can buss ready. If another on goes out on me, I'll try one of them and report my findings.

Zitat von Davidnapo im Beitrag #36

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The bulb died today. I checked my records. This is the replacement bulb I installed in early July. The three LEDs on the back of the bulb are dead. The rest hyper flash and the error code lights on the dash board. We'll see how long the second replacement lasts. After that, I'm done with them. Yes, the replaced the bad one and with 2 units. They were pretty slow about it and virtually no communication. The postage to Canada is so high for a return that it's just not worth it. Amazon has a couple replacements now that are about a 1/3 the cost of the Dynamic Motoradd bulbs and are supposed to be Can buss ready. If another on goes out on me, I'll try one of them and report my findings.

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I’m wondering if Dynamic has changed their suppliers in the last year or so? I have a set that I’ve owned for 5+ years and have worked flawlessly over several bikes with the exception of a Ducati Panigale which was a seating issue

Being 24-days since the delivery of my failed bulb to their facility in Ontario, Canada, I've requested an update via their contact page. Using their "sales@" address, I've had minimal success at getting responses.

Yes, I'm loosing faith in this company

On Day 29 since the delivery of my dead bulb to their facility in Whitby, Ontario, (Oct 5 2022) I received a reply to an email message stating they're shipping a new set of bulbs and apologizing for a lost shipment. This is the first response I've had from the company on the matter of the second failed bulb. The response came from the "sales@" email address, not the "wordpress@" email address.

Now, whether or not, this event is the result of my contacting the manager of the multiple-unit Durham Corporate Centre (i.e., "rent-a-space (room) in a nondescript building") at 105 Consumer Way, Whitby ON, I do not know. Or, perhaps, it was from my voicemail message to the receptionist at that address. The multi-line motorcycle dealership on the backside of the 105 Consumer Way address (GP Bikes) claimed to have no knowledge of Dynamic Motorrad or their products, even though they are a KTM/Triumph/Ducati dealer.

Canadian Post claims to have the package and it's in route.

Those bulbs are so much brighter than stock that I wouldn't want to go back. I hope I don't have another failure. Glad they finally took care of you.

Zitat von Davidnapo im Beitrag #41

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Those bulbs are so much brighter than stock that I wouldn't want to go back. I hope I don't have another failure. Glad they finally took care of you.

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I didn't. I figured since they sent me two replacements I'd just toss it. I will probably try one of the options available on Amazon if I need another replacement. At $16 for a pair of them, it's cheaper than return postage.

A set of four (4) replacement bulbs arrived today, 9 Nov 2022.

At this time, the bike is nesting for the winter.......

Glad to hear they took care of you. What I'm taking away from your experience and mine is you have to be a pest. You really shouldn't have to hound them like you do. My guess is it's a very small outfit. When my one failed, they sent two. When you had, what was it, a second failure, the mailed you a full set? Maybe if I have another failure, I should eat the postage and mail them the bulb.