General topics » What would you do?

Let's start with the backstory. The several weeks ago, I purchased a set of tires (Dunlop) and a friend mounted them for me. He has an honest to god pneumatic driven MC tire machine. He balanced the wheels with his bubble balance. Sadly, something didn't feel right .......... there was slight shimmy and the tires/suspension felt hard or over damped. I removed and reinstalled the wheels to insure alignment, but didn't see an improvement.

Thus, I scheduled an appointment at the dealer to diagnose the problem. According to them, the balance of the front tire was fine, but the rear was 1.5 ounces (42 grams) out of balance. Six 1/4-oz weights became three 1/4-oz weights located 90-degrees away. Apparently, my friend's rear wheel hub cone for his bubble balance has some issues. The shimmy issue has been resolved, and the ride has improved.

However, when the bike was returned to me, this was the condition of the rear rim. When I left home that morning, the rim was spotless....IMG_0244.JPG - Bild entfernt (keine Rechte)
Apparently, the mechanic dropped the wheel against the brake caliper during removal or install.

So, the question to the community is............1) Should I complain to the dealer's service department or 2) Touch-up the paint myself and go on....

Assuming the dealer charged your for the investigation and rebalance and they accept that the mechanic dropped the wheel against the brake caliper during removal or install, then I would ask them (insist) to restore the rim to its previous state.

Zitat von Ray im Beitrag #2

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they accept that the mechanic dropped the wheel against the brake caliper during removal or install

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Yes, definitely complain.

Zitat von Mr. 36654 im Beitrag #1

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Apparently, the mechanic dropped the wheel against the brake caliper during removal or install.

So, the question to the community is............1) Should I complain to the dealer's service department or 2) Touch-up the paint myself and go on....

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Not going to say the wheel paint is all that durable, but if it didn't look like that before the dealer visit, absolutely bring it to their attention. No excuse for this damage.

Zitat von Ray B im Beitrag #5

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Zitat von Mr. 36654 im Beitrag #1

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Apparently, the mechanic dropped the wheel against the brake caliper during removal or install.

So, the question to the community is............1) Should I complain to the dealer's service department or 2) Touch-up the paint myself and go on....

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...all depends on your relationship with the mechanics and dealer.

There's a disadvantage of not picking this up at the dealership, but seems reasonable to make a quick trip to show them the issue. After discussion, they might offer to fix the cosmetics or you and they might decide it's not worth it and you simply ride on, in which case you now have some currency with the mechanics for any future work.

And don't forget the doughnuts - they always send the right message and get the mood right for these kind of discussions.

By the way - did the re-balance fix the issue?

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Mistakes happen, accidents happen. That's probably something the dealer doesn't want to keep happening.
Talk to them about it, be reasonable.
Good outcome is they make it good for you and you have a better/closer relationship going forward.

This is why before/after photos matter. Talk to them, but if you can’t prove it was spotless going in, they have an easy way to deny relief. That damage seems minor enough to pass as road debris, but the good news is that it would be easy to touch up.

Zitat von zer0netgain im Beitrag #9

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This is why before/after photos matter. Talk to them, but if you can’t prove it was spotless going in, they have an easy way to deny relief. That damage seems minor enough to pass as road debris, but the good news is that it would be easy to touch up.

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Several years ago I had the dealer mount and balance a set of Dunlop RSIII tires on my RS. (I don't recall the exact reasons why I did that) I could tell there was something wrong on the 2 1/2 mile ride back to the house. I decided to investigate myself. It was the front- balanced correctly but the tire was out of round! They replaced the tire after they checked my results. Only time I have ever had this happen in 54 years riding.

Frank

I would show the dealer as soon as possible. Before making any demands give the dealer a chance to say what he plans to do to fix the problem or keep you happy.

Hi Mr. 36654 You mention the wheel color code for paint for the wheel is BMW WM23 paint. I too would like to paint some chips on my 2016 R1200RS wheels, mine is the Magellan Grey met Matt / Light Grey Metallic / Granite Grey Matt Metallic (with Racing Red Frame color) scheme but I hadn't been able to establish which of these grey colors is for the wheels or what that code is?

On the basis of your comment I loaded WM23 into Advanced Paints UK website and they came up with this - https://www.advancedpaints.co.uk/product...rau-2-met-wm23/. It states that the colour only comes in a Premium Solvent Basecoat – Dalcoat Pearl So does anyone know if that's what I/we need? They have 331 BMW motorcycle colors listed so they are worth checking out. They offer it in an 400 ML spraycan, 1 litre 2.5 and 5L tins.

Wenn Sie hier auf Links zu eBay klicken und einen Kauf tätigen, kann dies dazu führen, dass diese Website eine Provision erhält.

Josh,

Last year, I ordered wheel and frame touch-up paint kits from this company in the UK, Werbung: https://www.ebay.com/itm/352373813924. I couldn't find anything in the US. However, I've been told (by BMW dealerships) that local auto body shop suppliers can mix small batches of color-matched paint.

I found my paint codes on the BMW parts diagram. Currently, those diagrams are listing M17 as the repair paint code, asphalt grey instead of asphalt grey #2 (WM23).

Whatever you choose to do, remember to use a matt or satin clearcoat to seal the base color.