Navigation » Navigator VI Screen Ghosting Problems (Have Garmin fixed it)

I decided to order one yesterday, only to later come across many comments regarding the screen ghosting problems. So as it hasn't been delivered yet I contacted the dealer to ask about a return. He said no problem if I've not opened it up yet but did say

"The issues that you are describing have actually been addressed and fixed. There are a few units that come through that have this issue however this item comes with a 2 year BMW warranty and would be replaced without hassle is this issue affected your unit."

I know this could just be there sales tack to get me to keep it, but as most of the problems seem to be from devices a year or so old I wondered if it could be true and they have found the secret ingredient to fix the issue once and for all.

Anyone know much about?

I've had two Nav 6's (first one ruined by water ingress - my own fault, I didn't replace the battery cover properly) and have no idea what these "ghosting" problems are. They've both been fine for me.

Zitat von Yoda im Beitrag #2

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I've had two Nav 6's (first one ruined by water ingress - my own fault, I didn't replace the battery cover properly) and have no idea what these "ghosting" problems are. They've both been fine for me.

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Never heard of any such problem

Zitat von Ali-bear im Beitrag #4

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Never heard of any such problem

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OK now I've heard of it - yikes.
I had a similar thing on a smartphone after I'd dropped it. I'm not saying you've dropped your Nav you understand.
This is really crap to see on a unit that is expensive because it is supposedly ruggedized for motorcycle use.

Best example I've seen while on the road, that's what I'm worried about. Thanks for posting Grumpy Goat.

The ghost struck again this Sunday, as if a "ghost" was repeatedly pressing the right side of my screen. No difference if the unit was on or off the bike.

Contacted Garmin who will replace the unit. They said there was a batch with contamination between screen layers, for a range of serial numbers and mine was inside.
Note for those returning their old unit to Garmin: ONLY send the old unit, not with anything else from the original box (keep it) like cable, carrying case, and you can keep the battery.

Similar discussions:
R1200GS > NAV VI and Ghosts
Adventure Rider > Nav VI randomly display change

I had the same issue with mine. Contacted Garmin UK. Out of 2 year warranty so they will swop it out for one if I pay £141.67. The replacement has a 90 day warranty!
Not really much choice. Buy a brand new one and get 2 years. Buy a secondhand one ( and if it goes wrong I’m back at £141.67 ) Pay the money and hope it works. Or find an alternative ( won’t integrate with the bike )
The first time it went wrong was when it was within the 2 years. The weather was horrendous. I did a full factory re set and it seemed ok. Out of warranty and it did it again ( I thought it was the wonder wheel ) Then it did it in the car.
I have to say the bit that really p me off wasn’t the £141.67. It was the 90 days. They are aware of the issue so they should stand by the product

In the US the warranty id five years.
I don't know if the warranty starts over on the replacement units.

I am on my second Nav VI. The first one worked fine for a while but then I noticed the display would spontaneously start changing the map while riding. Over a short period of time this degraded into route adjustments, wrong turns followed by U turns and a general lack of control. It was almost as if a ghost rider had taken possession of the Nav VI. After some viewing of various forums I realised I was not alone in this experience. I discussed this issue with my local BMW dealership in Northampton, I was advised that a pattern fault associated with touch screen substrate micro cracks had been identified by Garmin. The Nav VI was duly returned by Wollaston BMW and I was swiftly supplied with a new Nav VI. This unit continues to function satisfactorily.

So in conclusion, I am satisfied that Garmin have indeed fixed a genuine fault.

My replacement device is fitted with a micro B style usb connector, the first faulty unit was fitted with the larger mini A usb connector. I don’t know if this is significant and represents faulty v fixed units.