clothing and helmet » Schuberth SRC-System PRO issues

Hi Folks,

I recently won an eBay auction for the above helmet communicator, as a replacement for my ancient and increasingly flaky SRC system.

It's all installed and working fine, but every time I turn it on, I get the previous owner's 'Buddy Name' announced, and I can't seem to get rid of it.
I've connected to the https://community.cardosystems.com/membe...e#editmyprofile page, downloaded the Cardo Updater driver, and got the helmet connected successfully. I'm able to sync small changes, like turning VOX on or off, but every time I try to change the buddy name, I simply get an error message saying,

"There was an error while Syncing the Buddy list to your device. Please wait 10 seconds and try again. If you are seeing this message repeatedly, please contact Cardo Support."

I've tried a factory reset to see if it clears the Buddy Name, but it only wipes out all my connections, and the Buddy Name remains in place.

Does anyone have any ideas?

I have tried opening a support ticket with them, but have had zero response so far, so thought I'd ask whether

I've basically now had a response from Cardo support saying that I have to approach Schuberth for support, and a response from Schuberth saying to go to Cardo for support.

That's just super...

Scorch, did you ever get this sorted? I had the standard version, not the PRO, so I looked in the manual. There wasn't much except for the factory reset, which you've already done. I then read a post from another forum where he said the PRO while having the exact same buttons as the standard had different button sequences than the standard.

https://touron2wheels.wordpress.com/2016...ved-my-mistake/

Otherwise, you're only remaining solution is to shoot the Buddy, and hope the SRC unit gets it.

Zitat von bill the cat im Beitrag #3

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Scorch, did you ever get this sorted? I had the standard version, not the PRO, so I looked in the manual. There wasn't much except for the factory reset, which you've already done. I then read a post from another forum where he said the PRO while having the exact same buttons as the standard had different button sequences than the standard.

https://touron2wheels.wordpress.com/2016...ved-my-mistake/

Otherwise, you're only remaining solution is to shoot the Buddy, and hope the SRC unit gets it.

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See if there is a schuberth app for the PRO. I have the C4 Sena unit and there is an audio boost button in the preferences that you can use.

https://apps.apple.com/us/app/schuberth/id1230336059

Zitat von bill the cat im Beitrag #5

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See if there is a schuberth app for the PRO. I have the C4 Sena unit and there is an audio boost button in the preferences that you can use.

https://apps.apple.com/us/app/schuberth/id1230336059

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Well, I tried using the 3.5mm jack at the rear of the SRC neck roll, unplugging the speakers and plugging in a set of standard set of mobile phone earphones, and the difference in volume was astounding.

This makes me wonder whether the speaker drivers are faulty, so I'm going to borrow a friend's speakers from his Cardo system and see if the volume level is the same as my speakers, or if it's the same as my earphones.

Once I've determined which, I'll know whether I need new speakers or some sort of sound booster. I don't really want to continue with the earphones, as they're a bit of a mission to get sitting correctly and the wires go everywhere.
I see Cardo do upgraded JBL speakers for their units now, and even though I won't unlock their full potential (because the SRC-System Pro is not compatible with the new Cardo app and can't activate the speaker 'boost', I'd hope that they would still sound better than the current ones.