RE: Nav 5/6 batteries

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#16 | RE: Nav 5/6 batteries datum

Sat Mar 22, 2025 5:12 pm

Zitat von Boxerboy im Beitrag #15
Can you share the link please?

post #10 by Freddie

Spam goes here

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#17 | RE: Nav 5/6 batteries datum

Sat Mar 22, 2025 5:18 pm

Wenn Sie hier auf Links zu eBay klicken und einen Kauf t�tigen, kann dies dazu f�hren, dass diese Website eine Provision erh�lt.

Zitat von Boxerboy im Beitrag #15
Can you share the link please?

https://support.garmin.com/en-GB/?contac...8565&tab=topics
Then selecting Accessories - Purchasing Accessories for a BMW Motorrad Navigator Device
This is where the advice gives the wrong info and I have replied with the "NOT Helpful" link see below'

Accessories for your BMW Motorrad Navigator device, such as a replacement cradle/mount or battery can be purchased directly through your local BMW Motorrad dealer.
But I have now requested an update to this :-
This option for a new/replacement battery "from bmw dealerships" is no help. My local Ocean BMW Plymouth advised they do not stock/cannot order and suggested I try Ebay. Luckily a second call direct to your own helpdesk and Very helpful Amelia resolved this order = Re: Garmin - Product Support << Ref: 29141349K1 >> <Q#:1000101>
Perhaps this help advice needs an update?

I have also replied to my original email from Garmin/Amelia asking for clarification. If I get a better link and update I will add it here

Boxerboy likes the post

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#18 | RE: Nav 5/6 batteries datum

Sat Mar 22, 2025 5:29 pm

Zitat von Boxerboy im Beitrag #15
Can you share the link please?

Sorry, the link is related to a specific order number that Garmin set up in my name, so it won�t work again. The link was for me to complete payment details. I think your best bet is to contact their help pages and they will send you a new link to complete the order.

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#19 | RE: Nav 5/6 batteries datum

Wed Mar 26, 2025 11:03 am (Last edited: Wed Mar 26, 2025 11:17 am)

Here is the email I sent to Garmin, and their reply - going from 5 stars to " you decide!"

Hi Amelia,
I wonder if it is possible to get the correct procedure I should have followed when ordering my replacement battery for any bmw satnav V as it seems I am not the only person with ordering issues.
The bmw forum I use shows a few riders unable to order or getting the same "contact your dealer" advice, as does the Garmn link https://support.garmin.com/en-GB/?contac...8565&tab=topics and from option screen BMW Motorrad Navigator V "acessories option still gives "Purchasing Accessories for a BMW Motorrad Navigator Device" advice "Accessories for your BMW Motorrad Navigator device, such as a replacement cradle/mount or battery can be purchased directly through your local BMW Motorrad dealer. "

I would like to update our current topic Nav 5/6 batteries to assist fellow members, especially as you are mentioned twice here, both positive, in product knowledge and quickly arranging postal deliveries of these batteries.
If you can confirm which link, web page etc I can update the use forum so the correct replacements can be sourced directly
Kind regards Dave
And their generic respnse is as helpful! posted today

Hi David,
Thank you for your email.

In the case of BMW devices, accessories for these devices are very seldom in stock and we therefore recommend contacting BMW, as they are mainly stocked there. In case of such problems I recommend contacting both your local BMW dealer and Garmin Technical Support. If we are able to help you and are able to suggest accessories for these devices we will offer such a solution.

Kind regards,
Jan
Garmin Europe

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#20 | RE: Nav 5/6 batteries datum

Thu Mar 27, 2025 11:02 am (Last edited: Thu Mar 27, 2025 11:03 am)

Got my battery on Tuesday. Really quick delivery from them.

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