Europe UK » Looking for Dealer Recommendations - Essex/Herts/Cambs area

I live in Essex near Stansted and am looking for dealer recommendations for when I need to get my 2015 RS serviced.
I bought it second hand from Manchester (Williams) BMW and thought their customer service was very good, although it's too far to travel just for a service!

I have a BMW dealer in Witham, just five or six miles away, but wouldn't use them if they were the only dealer left on the planet! I phoned them in the early days of lockdown to find out how to visit them to buy an RT they were advertising.
The guy I spoke to told me someone would call me back. No one did. Late that afternoon I called again to ask if I could buy the bike and explained that I was a key worker and needed a motorcycle asap for work. The response was that the sales staff were busy dealing with people who'd come into the shop. I had been told that an appointment was needed and that ad hoc visits were not allowed. The guy I spoke to was rude and didn't have a clue about customer service. I was told that the salesman would ring me back. No one did and I bought my RS from Manchester instead!

Anyone recommend any BMW or independent dealers in the Essex/Cambs/Herts area please?

Many thanks

Mark

My nearest BMW dealer, and where I get my bike serviced, is almost 50 miles away. As your nearest is only 6 miles away I'd give their service department a chance to change your impressions. Service departments and sales departments can be as different as chalk and cheese.

Mark. I have a colleague who bought 2 BMWs thru Witham and he has said he has no complaints about the servicing dept

Lind Motorrad Welwyn, not tried them myself but if they're anything like their shop in Norwich you'll be fine.

I got my bike from Reiten Motorrad in Glemsford. Subury. It's on the Suffolk /Essex border. They seem ok to me. Friendly staff. Keen to make the effort to provide good customer service.

The guy that owns Reiten Motorrad is a good friend of a very good friend. I guess that's a recommendation.

Wessie, thank you for the info, I appreciate it.

Ray,
A very sensible comment that has challenged my biased views. Thanks for that. It makes absolute sense.
I'll pop down to speak with the service manager before my bike is due a service.
It may be the best thing that ever happened. I am a very loyal customer but require decent customer service.

All the other recommendations have been noted and will be acted upon if my nearest service centre perform lets me down.
Kind regards
Mark

Also always worth checking on the cost of the service, my local dealer quoted nearly 100 pounds more than the one 60 odd miles away, so going there in early July.

... my local dealer quoted nearly 100 pounds more than the one 60 odd miles away ...

Just out of interest, where is your local dealer? Your profile doesn't give an indication.

Derbyshire / Staffordshire border