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#1 | BMW NA - unresponsive to help due to Covid datum

Fri May 01, 2020 6:32 pm (Last edited: Fri May 01, 2020 6:32 pm)

I recently purchased my 4th R bike last November, 2020 R1250RS which unfortunately spent most of its time parked in the garage until late Feb of this year when we had a few sunny days and I could ride it a little. I have only put around 230 miles on the bike, when I got whacked by Covid 19 in the middle of March.

I was hospitalized for 17 days, lost 25lbs which I didn't have to lose as I normally am around 155-160 and could barely walk when released in April. I have several months of recovery ahead of me, as my lungs were damaged from the pneumonia.

I reached out to BMW NA explaining my situation. I asked if they would be willing to extend my factory warranty for just a few months (3), as the bike will most like be parked until the end of July. Their resounding response was, NO, we don't have a program for that issue. I told them I understood it was a unique situation, but given all that is going on in the world with this horrible virus, could they not bend their own policy, again NO!

I really wonder what it would have cost them to offer the courtesy? I know from my perspective, it cost them the sale of a 5th R bike to me.

these members like the post: Sanemancured, Richard230 and duccrazydave

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#2 | RE: BMW NA - unresponsive to help due to Covid datum

Fri May 01, 2020 8:35 pm (Last edited: Fri May 01, 2020 8:36 pm)

So sorry to hear of your serious health issues. Hope you're recovering.

But....
Why would you expect BMW NA to do that for you?

I live in Minnesota. My bikes sit from October through March EVERY year. That's six months, half the year.

I ride 2016 R1200RS, 2018 R1200GSA, 2016 Honda PCX150, 2013 Piaggio BV350
my wife rides 2016 R1200RS, 2015 Honda PCX150

these members like the post: runnerhiker, Freddyfruitbat, Grumpy Goat, M3M, duccrazydave, Dave H, darrell and boxter

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#3 | RE: BMW NA - unresponsive to help due to Covid datum

Fri May 01, 2020 10:01 pm (Last edited: Fri May 01, 2020 11:35 pm)

In the UK only one company (Admiral Insurance) is giving back £25 to every policy holder against every car they have on insurance.
Not been a rush of copycat actions so far, don't hold your breath!!!!!!!!!!
At least they concede there are lower expectations of claims with all these cars parked up.

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#4 | RE: BMW NA - unresponsive to help due to Covid datum

Fri May 01, 2020 11:48 pm (Last edited: Fri May 01, 2020 11:52 pm)

I too am really sorry to hear about your sickness and hospital stay, UberBoxer. That must have been a really terrible experience, but I am glad to hear that you are recovering and on the mend.

Knock on wood, but I have been lucky so far. It has been over 50 years since I had even a fever, much less the flu. I sure hope it stays that way, too.

I received a letter a couple of weeks ago from the Northern California insurance division of the American Automobile Association which insures my rarely used car. They said that they will be refunding me 20% of my insurance premium one of these days. I believe that some other U.S. insurance companies are also doing the same. Nothing from Progressive Insurance yet, which insures my 6 motorcycles, though.

Current motorcycle collection: 2002 Yamaha FZ1; 2005 Triumph Bonneville T-100; 2011 Royal Enfield Bullet 500; 2009 BMW F650GS; 2016 BMW R1200RS; 2018 Zero S 16.6 kWh

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#5 | RE: BMW NA - unresponsive to help due to Covid datum

Sat May 02, 2020 2:27 am

Zitat von MrVvrroomm im Beitrag #2
So sorry to hear of your serious health issues. Hope you're recovering.

But....
Why would you expect BMW NA to do that for you?

I live in Minnesota. My bikes sit from October through March EVERY year. That's six months, half the year.

MrVvrroomm -
Thank you for your thoughts here. Actually, I was not "expecting" anything from them. I was hoping in this unique circumstance they would choose to make an accomadtion, one that would probably cost them "$0".

But to answer your question, there are hundreds of large corporations trying to help their customers out, with their mortgages, car payments or payment forgiveness, PPP from the US government for small business, etc., etc. I didn't ask for money, I asked for BMW to offer a loyal customer goodwill.

You choose to live in MN, which ironically where I believe I contracted Covid while visiting Mayo, and you still buy and ride motorcycles there. That is not the equivalent of being put in a situation you have no control over, such as Covid.

I own my own business, I didn't apply for PPP. I didn't qualify for Stimulus check. I never put my hand out, I am self sustaining. I was just hoping for goodwill.

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#6 | RE: BMW NA - unresponsive to help due to Covid datum

Sat May 02, 2020 11:04 am

Sorry to hear of your personal experience with this virus.

Any goodwill gesture is likely to come from the mothership in Germany but not until the full extent of this pandemic is known. A corporation is not going to make a series of individual accommodations, they will have a general policy applied across the board as it would be impossible to manage individual extensions. BMW has already made some changes due to address immediate effects by extending the run in period from 600 miles to 1000 (or is it 1200, can't remember). They, like most marques, have agreed to honour the warranty into the future if someone has a fault in the warranty period but cannot get a repair due to workshops being closed.

BMW will want to generate some customer loyalty and good press. They will do this once trade can get back to some sort of normality as they will want to attract customers back to the dealerships. They are not going to do this until they have a better understanding of the impact on their business which is not easy to work out right now. Germany is taking tentative steps to lift the lockdown but they have been seeing a rise in cases as a result so might go forward a couple of steps and then back.

Once BMW have some sort of plan to recover production which means securing the supply chain first as the can't make bikes without components then they will work out how best to keep customers. Production delays are likely to impact the number of new bikes available and they will not want people with bikes nearing the end of warranty going to Triumph, KTM etc. I predict that BMW will heavily discount the extended warranty product so that people get a useful benefit which does three things. Firstly make people feel they have had compensation for the period in the original warranty they could not use their bike. Secondly, this might reduce the number of PCP leased bikes being returned to BMW as people decide to make the balloon payment to own the bike outright. Lastly, the most crucial for BMW, they will want to keep the owner in the brand for at least 12 more months where they will use the service centres and might upgrade to a new bike once production has cleared any backlogs.

these members like the post: runnerhiker, Dave H, Bonzo and Uberboxer

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#7 | RE: BMW NA - unresponsive to help due to Covid datum

Sat May 02, 2020 1:15 pm

Zitat von Uberboxer im Beitrag #5
I didn't qualify for Stimulus check.

We don't qualify either.

I ride 2016 R1200RS, 2018 R1200GSA, 2016 Honda PCX150, 2013 Piaggio BV350
my wife rides 2016 R1200RS, 2015 Honda PCX150

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#8 | RE: BMW NA - unresponsive to help due to Covid datum

Sat May 02, 2020 2:01 pm (Last edited: Sat May 02, 2020 2:02 pm)

I am not sure that it is fair to say that Mr. chose to live in MN but that Covid infections are "an act of God"

I know this is harsh but I feel it is true: If you follow the rules, you won't get sick- following rules
or not, is a personal decision that one makes or made....

Flame away...

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#9 | RE: BMW NA - unresponsive to help due to Covid datum

Sat May 02, 2020 4:38 pm (Last edited: Sat May 02, 2020 10:14 pm)

Zitat von Uberboxer im Beitrag #1
I recently purchased my 4th R bike last November, 2020 R1250RS which unfortunately spent most of its time parked in the garage until late Feb of this year when we had a few sunny days and I could ride it a little. I have only put around 230 miles on the bike, when I got whacked by Covid 19 in the middle of March.

I was hospitalized for 17 days, lost 25lbs which I didn't have to lose as I normally am around 155-160 and could barely walk when released in April. I have several months of recovery ahead of me, as my lungs were damaged from the pneumonia.

I reached out to BMW NA explaining my situation. I asked if they would be willing to extend my factory warranty for just a few months (3), as the bike will most like be parked until the end of July. Their resounding response was, NO, we don't have a program for that issue. I told them I understood it was a unique situation, but given all that is going on in the world with this horrible virus, could they not bend their own policy, again NO!

I really wonder what it would have cost them to offer the courtesy? I know from my perspective, it cost them the sale of a 5th R bike to me.

While you have my sympathy, you're at the mercy of BMW NA. On the car side, they offered the following;

"Out of concern for our customers, all warranties and scheduled maintenance plans that have expired since March 16 will be extended until June 1, 2020."

What that means or the value of the offer is beyond me......

Get well....

Old Forum Orphan

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